POS Returns / Exchanges

Returns / Refunds

1. Tap the Order icon → select the order
2. Tap Return
3. Use +/- to select quantity being returned; optionally toggle Restock at this location
4. Tap Next → select a return reason
5. Tap Refund → choose the refund method (original payment, store credit, split refund, etc.)
6. Optionally provide a receipt → Done

Exchanges 

1. Tap the Order icon → select the order
2. Tap Return or exchange → select the item(s) being returned
3. Optionally set return reason → tap Done (returns you to POS home)
4. Add the replacement item by scanning or searching — just like a new sale
5. Tap Checkout — POS auto-calculates the net difference:
• Customer owes more → collect the balance
• You owe customer → issue a refund